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Our Services | Technology Support | Service Packs

Service Pack Support for Small Business

Many businesses take their computers for granted… until they have an unexpected incident that shuts down entire offices or destroys the customer listing. The fact that "an ounce of prevention is worth a pound of cure" was coined with Technology in mind. 

Leading businesses look for ways to maximize their productivity and minimize costly breakdowns by applying preventative maintenance. These businesses look to Vicinitech Service Packs for these advantages:

·      Secure Perimeter – we set up our Service Pack clients with secure firewalls & other systems to ensure trouble-free Internet access

·      Remote Help – once set up, we can diagnose & fix many problems and help requests remotely, saving the time of an onsite call

·      Periodic Maintenance – we conduct reviews of critical systems to catch problems before they happen, saving you time & money

·      Priority Service – when you do need an onsite call, our Service Pack clients receive priority scheduling

·      Help Desk Tracking – we provide an online help desk to enable clients to track their requests & manage their support load

·      Onsite Training – we train designated employees in basic maintenance procedures like password resets to ensure

·      VT Documentation – we maintain a detailed log book for all work done, including system inventories and passwords for your use

·      Predictable Costs – Service Packs are billed at regular intervals to eliminate cash flow volatility

Different businesses need different levels of periodic maintenance to run smoothly. Just like your car, computer systems need regular care to run their best. We offer three different Service Pack maintenance arrangements depending on business size and usage:

 

Service Pack

Typical Customer

Services Included

Bronze

Small business with occasional needs

Periodic Security Audit

System Documentation

Silver

Small business with frequent needs

Bronze, plus:

Backup audit

Hardware maintenance

Gold

Mid-sized business

Silver, plus:

Server audit/cleanup

Network performance audit

Help desk review

For more information you can speak to one of our technical managers about your computer maintenance needs by calling us at 847-816-8666 or Contact Us.

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